Website Staro Process Control
We are a brand name in Automation and established in the Mining and heavy Industrial sector. Started operations in 1996 and has grown into the role as holding company of the group of Staro (Pty) ltd entities.
JOB PURPOSE
Achieving sales targets by maintaining and growing customer base, advising and recommending products and / or spares, following up on leads, orders placed and delivery commitments to ensure customer satisfaction in line with service level requirements.
REQUIRED COMPETENCIES
Educational Qualification & skills
Applicants with 1-3 years EXTERNAL Sales Experience within Pumps and Pumping Systems
A technical background of Pumps and Pump Systems
KEY PERFORMANCE AREAS:
KEY PROCESSES Sales
- Planning and scheduling appointments with existing and potential customers;
- Ensuring preparation for appointments
- Conducting appointments including site inspection where relevant;
- Building customer relationships and improving the company’s reputation by meeting commitments, keeping promises and ensuring customer satisfaction;
- Recommending product solutions and obtaining pricing from internal sales team;
- Researching current projects and identifying potential customers to generate sales leads
- Liaising with internal sales team for pricing and delivery information;
- Monitoring sales to ensure targets are met;
- Following up on all orders on a weekly basis;
- Ensuring all sales information is captured on the CRM;
- Updating sales target board on a weekly basis;
Following up on outstanding payments with customers;
- Customer Service
Working with internal teams to determine delivery, procurement and assembly of products to meet customer requirements; - Liaising with relevant departments to solve queries and resolve problems;
- Undertaking research on product developments and ensuring up-to-date knowledge on industry developments
- Updating and maintaining customer database with relevant information on CRM system;
- Attending sales meetings and providing input as and when required;
- Collaborating with external suppliers or project teams to provide a full-service solution to clients;
- Sourcing alternate pumps and spares where required;
- Building customer relationships though targeted client entertainment and public relations activities, including delivering invitations, following up on attendance etc.
BEHAVIORS
Adhering to company values at all times by demonstrating Clear and Concise Communication
Being solution-minded
Adhering to Quality standards
Having a “can-do attitude”
Being growth orientated
Having passion for the job and the company
Being respectful toward other employees and clients
Maintaining ethical standards
Building trust and keeping promises
Focusing on client satisfaction
Team player
Flexibility and a willingness to help;
Emotional stability and self-control;
Friendly, helpful and presentable;
Being focused and minimizing distractions
KEY RELATIONSHIPS
Internal Sales Teams
External Clients, Suppliers, visitors,
